Shipping policy

IT Factory Australia provides free standard shipping Australia-wide, with tracking included on dispatched orders.

This policy explains our standard shipping, express delivery requests, appointment-only pickup, international delivery requests and what happens if there is a delivery issue.

QUICK REFERENCE

  • Free standard shipping is included on all Australian online orders.
  • There is no minimum spend required for free standard shipping.
  • Free standard shipping applies Australia-wide, including regional and remote locations.
  • Orders are usually dispatched within 1–2 business days after payment, order review and final quality checks are completed.
  • Tracking details are provided after dispatch.
  • Express shipping can be requested by contacting us and is assessed individually.
  • Appointment-only pickup can be arranged from our Wetherill Park location.
  • International shipping is not a standard checkout option and is considered case-by-case.

FREE STANDARD SHIPPING AUSTRALIA-WIDE

We offer free standard shipping on all online orders delivered within Australia.

There is no minimum spend required.

Free standard shipping applies to metropolitan, regional and remote Australian delivery addresses.

We select the most suitable courier based on the product, destination and available courier services.

We commonly use carriers such as Australia Post, CouriersPlease and Aramex Australia.

ORDER PROCESSING AND DISPATCH

Orders are usually processed and dispatched within 1–2 business days after payment has been received, the order has been reviewed and any required final quality checks have been completed.

Orders placed on weekends or public holidays begin processing on the next applicable business day.

If additional information or confirmation is required before dispatch, we may contact you.

Once your order has been dispatched, tracking information will be sent to you.

DELIVERY TIMEFRAMES

Delivery timeframes depend on your location, courier network conditions and the delivery service being used.

Metro and major-city deliveries will generally arrive sooner than deliveries to regional, remote or Western Australian locations.

Delivery estimates begin after the order has been dispatched and are not guaranteed.

Delays can occur because of courier network conditions, public holidays, high-volume sale periods, weather events, remote delivery locations or other circumstances outside normal delivery operations.

If you are concerned about the progress of a shipment, please contact us and we can assist with checking the tracking information.

EXPRESS SHIPPING BY REQUEST

Express shipping is not currently offered as a standard checkout option.

If you require an order urgently, contact IT Factory Australia before dispatch so we can assess what options are available.

Express shipping requests are considered individually based on factors including:

  • your delivery location;
  • the product being ordered;
  • courier availability;
  • the required delivery timeframe; and
  • the status of your order.

An additional shipping charge may apply to an approved express delivery request.

Where an additional charge applies, we will advise you of the cost before proceeding with the express shipping arrangement.

Express delivery timeframes cannot be guaranteed unless specifically confirmed with you.

APPOINTMENT-ONLY PICKUP

Orders can also be collected from our Wetherill Park location by prior arrangement.

Pickup is available by appointment only.

Do not arrive for collection until IT Factory Australia has confirmed that your order is ready and provided a collection day and time.

Pickup address:

IT Factory Australia
3 Allen Place
Wetherill Park NSW 2164
Australia

Please bring your order confirmation and valid photo identification when collecting your order.

To arrange pickup, contact us before visiting.

INTERNATIONAL SHIPPING REQUESTS

International shipping is not currently available as a standard checkout option.

International orders may be considered case-by-case after contacting IT Factory Australia and receiving approval.

Availability depends on factors such as the destination, product type, courier availability and the requirements of the individual order.

If an international shipment is approved:

  • additional shipping fees will apply;
  • available delivery services and estimated timeframes will be confirmed separately; and
  • the customer is responsible for any applicable customs duties, import taxes, fees or charges imposed by the destination country.

Please contact us before placing or finalising an international order.

DELIVERY ADDRESSES

Please check your delivery address carefully before completing your order.

If you notice an address error after placing an order, contact us as soon as possible.

We may be able to update the delivery address if the order has not yet been dispatched.

Once an order has been dispatched, address changes may no longer be possible and will depend on the courier.

If an order is returned to us because an incorrect or incomplete address was supplied, additional delivery costs may apply before the order can be sent again.

MISSED DELIVERIES

The courier determines the process for missed delivery attempts.

Depending on the carrier and location, a shipment may be:

  • taken to a collection point;
  • held at a depot or post office;
  • scheduled for another delivery attempt; or
  • handled according to the courier's instructions.

Please follow the tracking information supplied by the courier.

LOST, DELAYED OR DAMAGED SHIPMENTS

If your shipment appears to be lost, significantly delayed or arrives damaged, please contact IT Factory Australia as soon as possible.

For damaged deliveries, please keep the packaging where possible and take clear photos of:

  • the product;
  • the shipping packaging;
  • any visible damage; and
  • the shipping label where relevant.

Please include your order number and tracking information when contacting us.

We will review the issue and work with the courier where necessary to determine the appropriate next steps.

ORDER TRACKING

Tracking is provided for dispatched orders.

Once your order has been shipped, you will receive tracking details by email.

Tracking updates are provided by the courier and may not appear immediately after your shipment is first booked.

CONTACT US

For shipping, express delivery or pickup enquiries:

Email: sales@itfactory.com.au
Phone: 1300 589 579 - select option 1
Address: 3 Allen Place, Wetherill Park NSW 2164, Australia