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Bruce H.
Password Protected as a requirement
Recieved a Mac mini pc in record time that was password protected but there was no mention of a password. I thought we had a problem and although sightly inconvienient they were onto it the very next opportunity to find the password was either left out or i threw it away with packaging and probably the latter is the more than likely, either way they were quick to resolve the matter for me and i wouldnt hessitate to buy from this business agian as the product is issue free and operating fine. Thank you support.
Apple Mac Mini Desktop PC, 8GB RAM, Intel Core i3-8100B, 128GB SSD
K.
iPhone SE 3rd Gen Purchase April 2026
Purchased refurbished iPhone SE 3rd gen 128GB Starlight in Good Condition with 90+% Battery Health. Received it fast in the mail and it's in far better condition than noted on the IT Factory website. More like excellent/near new condition - can't find a mark on it. And the battery is 100% so I'm guessing its actually a brand new battery - fantastic! Add to that when recharging the battery it doesn't get hot like other refurbed phones I've bought from other sellers online, so they must use good quality batteries. Plus the iPhone is the Australian model not the Japanese models that have flooded the refurbished phones market. At first when setting up the phone temporarily to test, the phone seemed to get stuck on the erase all settings page but after research I found that this is a common and fairly normal thing so that set my mind at ease. I'm now doing the proper full set up on it and it seems to be working correctly so far. All in all I would happily recommend IT Factory for purchasing refurbished tech.
IT Factory Australia
Anonymous
Thank you for asking
Thank you for asking. Yes, I was impressed and you packed very efficient. I received a Dell computer from Australian Computer Traders that gave me a shock. No protection, a box that was too large, and it was faulty, not checked before leaving the factory. I had to return it. Your entire service was perfect, thank you.
My order arrived way earlier than expected! It showed up on Monday instead of Thursday, which was a great surprise. The Chromebooks are in solid condition—there are some light surface scratches, but after a quick upscale, they look as good as new. The build quality feels nice and robust, too. Overall, I’m super happy with the deal and the service from the sales team!
IT Factory Australia
Anonymous
My purchase always arrive in time and in great condition
My purchase always arrive in time and in great condition. And when I told them I forgot to put my discount code, they refunded me the discount. Great customer service.